SmallBizGenius Analysis
Currentcatalog receives mixed reviews, with customers frequently complaining about shipping issues and poor customer service. While some appreciate the variety and occasional good deals, the negative experiences often overshadow the positives.
Category Breakdown
Scores based on analysis of 80 recent reviews
Shipping & Delivery Issues
2.0/10Many customers report slow shipping times, unexpected surcharges, and orders not arriving on time, especially around holidays. Several reviews mention paying for expedited shipping but still experiencing significant delays: "I ordered Christmas return address labels & paid extra to get them here & it’s only a week till Christmas they were supposed to ship them overnight & didn’t!"
42 reviews mention thisCustomer Service Problems
3.0/10Numerous reviewers describe poor customer service experiences, including unhelpful agents, long wait times, and unresolved issues. Some customers claim their emails and calls were ignored, and refunds were not processed promptly: "Horrible customer service, no actually NO customer service! I contacted them THREE times about it & absolutely NO response."
35 reviews mention thisOrder Accuracy & Fulfillment
4.0/10Several customers received incorrect or incomplete orders, with some reporting issues with personalized items. Some received wrong check prints or blank address labels. For example, one reviewer stated, "Ordered checks in early Sept. THREE weeks later, they are delivered and they are printed wrong."
25 reviews mention thisProduct Quality
5.0/10Some reviewers noted a decline in product quality, particularly with checks and address labels. They mention thinner materials and mismatched products: "When ordering checks and labels they are now much cheaper quality and you dont even get a box for the checks."
10 reviews mention thisUnexpected Charges & Billing Issues
3.5/10Several customers complained about unexpected shipping surcharges and difficulties with promotional codes. They felt the advertised discounts were not honored at checkout: "Beware of false advertising! For months Current listed, as a coupon code, a number to get $2.99 shipping with your order. When entered in the coupon area, it didn't work..."
15 reviews mention thisProduct Variety & Deals
8.0/10A few reviewers appreciated the wide selection of products and occasional B1G1 free offers. They found good deals on various items, including cards, stationery, and wrapping paper: "Quick delivery on a huge variety of well made low priced stickers, cards, checks, note pads, wrapping paper and so much more. They often have B1G1 free offers."
12 reviews mention thisPros & Cons
What Customers Love
"Quick delivery on a huge variety of well made low priced stickers, cards, checks, note pads, wrapping paper and so much more."
"They often have B1G1 free offers."
"They have products available at great prices with good sales."
"I loved their birthday card catalog."
"I am a long time customer! I love their heavyweight wrapping paper."
Common Complaints
"I never received my order after a month of waiting."
"Horrible customer service, no actually NO customer service!"
"Ordered checks in early Sept. THREE weeks later, they are delivered and they are printed wrong."
"I have a real problem with being charged a $2.99 mail processing fee on top of a shipping and handling fee."
"The address labels are half the thickness of the previous ones. How is it possible that the quality changed so dramatically in 3 months!!"
Common Questions About Currentcatalog
Answers derived from customer review patterns
Is Currentcatalog legit and trustworthy?
Based on the reviews, Currentcatalog is a legitimate company that has been in business for many years. However, a significant number of customers report negative experiences related to shipping, customer service, and order accuracy. While some customers receive their orders without issue, the high frequency of complaints suggests that reliability is a major concern. Therefore, while Currentcatalog is not a scam, potential customers should be aware of the risks involved.
Based on 45 reviewsDoes Currentcatalog have good customer service?
According to a large portion of the reviews, Currentcatalog's customer service is a major pain point. Many customers describe long wait times, unhelpful agents, and difficulty resolving issues. Some reviewers claim their emails and calls were ignored, and refunds were not processed promptly. The negative feedback suggests that Currentcatalog needs to significantly improve its customer service to address these concerns effectively.
Based on 35 reviewsIs Currentcatalog worth it for small business?
For small businesses, Currentcatalog may not be the most reliable option due to the frequent complaints about shipping delays, order inaccuracies, and poor customer service. Consistent and timely service is crucial for business operations, and the negative reviews suggest that Currentcatalog struggles in these areas. While the company offers a variety of products, the potential for issues and the difficulty in resolving them may outweigh any cost savings.
Based on 30 reviewsWhat is Currentcatalog's return policy like?
The reviews do not provide specific details about Currentcatalog's official return policy. However, several customers mention difficulties in obtaining refunds or assistance when issues arise with their orders. Some reviewers claim they were asked to pay for return shipping even when the error was on Currentcatalog's part. This lack of clarity and the reported challenges in processing returns suggest that customers may face difficulties if they need to return an item.
Based on 10 reviewsWhy are Currentcatalog's shipping costs so high?
Several customers have complained about high shipping costs and unexpected surcharges from Currentcatalog. In addition to standard shipping fees, some reviewers reported a "shipping and handling" charge or a "mail processing fee." This has led to frustration and a perception of greed, with some customers vowing not to order from the company again due to these excessive charges.
Based on 15 reviewsLooking for Something Different?
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